FAQs

Minimum Order Quantity (MOQ) and Minimum Order Amount (MOA):

  • MOQ/MOA: Minimum order value of $5000
  • If the purchase amount is less than a container, an additional handling fee will apply.

Less than Container Load (LCL) Shipment:

  • We understand the need to test market responses, so we offer LCL shipment with a minimum order value of $3000.
  • Shipping terms available: FOB (Free on Board) or FCA (Free Carrier) preferred.
  • At FOB term, additional CFS (Container Freight Station) fee and handling fee will be added.
  • At FCA term, only a handling fee will be added, as we manage sending goods to the stuffing station of your nominated shipping agent.
  • Labelling/swing tag/hang tag printing fees, and seaway/telex bill fees will be borne by the customer.
  • Ports available: Hai Phong port, Noi Bai Airport, or by Express (DHL, TNT, UPS, EMS, FedEx).

Payment Terms:

  • Irrevocable LC (Letter of Credit) at sight or T/T (Telegraphic Transfer) with a minimum 30% deposit before production and 70% upon receipt of shipping documents via email.

Sample Making:

  • We provide samples at the customer’s request.
  • Sample Fee is 150% of the FOB Price at EXW (Ex Works) term.
  • Sample making time is typically 15 days, depending on the designs.
  • All sample costs and shipping costs are to be covered by the customer.

Quality Control:

  • We conduct thorough quality control to ensure product excellence.
  • Finished products are inspected after washing, gluing, shaping, and drying to appropriate moisture levels before packaging into cartons or poly bags.
  • For consumer use: If products develop mould, it can be cleaned with damp cloths and dried thoroughly before reuse.

OEM Requests:

  • Yes, we accept OEM (Original Equipment Manufacturer) requests.
  • We have in-house designers and collaborate with external designers.
  • Changing patterns is straightforward, but altering shapes and dimensions requires additional time and cost due to the need for different frames.

Inspection and Document Fees:

  • Third-party inspection fees, transportation, and logistics fees for inspection are arranged and paid by the customer.
  • Document fees are included in the offered price and comprise a full set of shipping documents such as Commercial Invoice, Packing List, Bill of Lading (Original or Telex), Certificate of Origin (CO), Fumigation, and Phytosanitary Certificate if required.
  • For shipments to Australia requiring special fumigation, the fumigation fee will be charged to customers.

For further inquiries or detailed information, please contact us through the provided channels.